Affin.ai Support
Need help with your account, matching, or privacy settings? We're here to help.
Welcome to Affin.ai Support
If you're experiencing issues with the app, have questions about your account, or want to report a bug, you're in the right place.
Our support team is committed to helping you have the best experience possible with affin ai. Whether you need technical assistance, have questions about features, or need help with your profile, we're here for you.
Contact Us
Response Time: Our team typically replies within 24–48 hours on business days.
Common Support Topics
Account & Profile Issues
Login problems, profile setup, photo uploads, account settings
Matching & Search
Questions about Smart Swiping, Ask Match Connect, compatibility scores
Messages & Connections
Chat issues, managing matches, conversation tips
Privacy & Safety
Privacy settings, blocking users, reporting inappropriate behavior
Membership & Billing
Premium features, subscription management, payment issues
Technical Issues
App crashes, bugs, performance problems, feature requests
Resources
Account Deletion
You can permanently delete your account at any time directly from the app:
- Open the affin ai app
- Go to Settings (Profile tab → Settings icon)
- Scroll down and tap "Delete Account"
- Confirm deletion in the popup dialog
This action is permanent and will immediately delete all your data including profile, photos, matches, messages, and preferences. This cannot be undone. For more information, see our Privacy Policy.
Accessibility Commitment
We're committed to making affin ai accessible to everyone. If you experience any difficulties using the app due to accessibility issues, please reach out to us at support@affin.ai so we can assist you and improve our platform.